Terms of service

Last Updated: March 2026

Welcome to Pacific Blue (https://pacificblueau.com). This website is operated by Mario Soteras García (Tax ID / NIF: 73106553H), located at Calle de San Vicente Mártir 19, principal F, 50008 Zaragoza, Spain. Throughout the site, the terms "we", "us", and "our" refer to Pacific Blue.

By accessing our website and/or purchasing from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including supplementary policies referenced herein.

1. General Store Conditions

  • By agreeing to these Terms, you represent that you are of legal age of majority in your state, territory, or country of residence.
  • You may not use our products or website for any illegal, unauthorized, or fraudulent activity.
  • A breach or violation of any of the Terms will result in an immediate termination of your access to our Services.

2. Statutory Consumer Guarantees (Australia & New Zealand)

Our goods come with guarantees that cannot be excluded under statutory consumer protection laws:

  • Australia: Compliance with the Australian Consumer Law (ACL) (Schedule 2 of the Competition and Consumer Act 2010). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
  • New Zealand: Compliance with the New Zealand Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986.

3. Products, Pricing, and Currency

  • All prices displayed on the website are shown in local target currency (AUD or NZD as selected) and include applicable taxes unless explicitly stated otherwise.
  • We reserve the right to modify prices or adjust product availability at any time without prior notice. Price changes will not affect orders that have already been confirmed via email.
  • We strive to display product colors and images as accurately as possible; however, actual screen display colors may vary slightly depending on your device monitor settings.

4. Payment Security

  • All transaction payments are processed through secure, PCI-DSS compliant third-party payment gateways (e.g., Stripe, PayPal, Shopify Payments) using SSL/TLS encryption.
  • We do not store or process sensitive credit/debit card financial data on our servers.

5. Shipping & Returns Reference

Delivery deadlines, shipping conditions, and product return requirements are governed by our dedicated Shipping Policy and Refund Policy, which form an integral part of these Terms.

6. Prohibited Uses

In addition to other prohibitions set forth in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; or (e) to transmit malicious code or viruses.

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Spain, without prejudice to mandatory statutory consumer protections applicable in your jurisdiction of residence (Australia / New Zealand).

8. Contact Information

Questions regarding the Terms of Service should be sent to us at:

  • Business Owner: Mario Soteras García (Pacific Blue)
  • NIF: 73106553H
  • Address: Calle de San Vicente Mártir 19, principal F, 50008 Zaragoza, Spain
  • Email: info@pacificblueau.com
  • Phone: +34 608 561 080