Privacy policy

Last Updated: March 2026

At Pacific Blue (https://pacificblueau.com), operated by Mario Soteras García (Tax ID / NIF: 73106553H), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or make a purchase.

This policy complies with applicable privacy regulations, including the European Union General Data Protection Regulation (GDPR), the Australian Privacy Act 1988, and the New Zealand Privacy Act 2020.

1. Information We Collect

We collect personal information necessary to provide our services and fulfill your orders:

  • Order & Contact Information: Your full name, shipping address, billing address, email address, phone number, and order details.
  • Technical & Analytical Information: IP address, browser type, operating system, device identifiers, time zones, and browsing behavior collected automatically via cookies.
  • Payment Data: Payment details are handled directly by secure payment gateways (e.g. Shopify Payments, PayPal). We never store payment card numbers.

2. Purpose & Use of Data

We process your personal data for the following essential business purposes:

  • Processing, fulfilling, and shipping your product orders.
  • Communicating order updates, tracking details, and responding to customer service inquiries.
  • Preventing fraudulent transactions and maintaining site security.
  • Complying with statutory accounting, tax, and legal obligations.

3. Data Sharing & Third Parties

We share personal data only with trusted third-party service providers strictly necessary for operational purposes:

  • E-commerce Platform: Shopify Inc., host of our online store platform.
  • Fulfillment & Logistics Partners: Shipping couriers and postal services to deliver your order to Australia and New Zealand.
  • Payment Gateways: PCI-DSS compliant payment service providers to process transactions securely.

We do NOT sell, rent, or trade your personal data to third parties for marketing purposes.

4. Your Privacy Rights

Depending on your jurisdiction, you possess rights regarding your personal data:

  • Access & Rectification: Right to request a copy of the personal data we hold about you or request corrections to inaccurate data.
  • Erasure (Right to be Forgotten): Right to request deletion of your personal data where legally permissible.
  • Opt-Out: Right to unsubscribe from non-essential communications at any time.

To exercise any of these rights, contact us at info@pacificblueau.com.

5. Data Security & Storage

We implement industry-standard administrative and technical security measures (including SSL/TLS encryption) to protect your personal data against unauthorized access, loss, or misuse.

6. Contact Information

For questions or privacy inquiries, contact our Data Controller:

  • Data Controller: Mario Soteras García (Pacific Blue)
  • NIF: 73106553H
  • Address: Calle de San Vicente Mártir 19, principal F, 50008 Zaragoza, Spain
  • Email: info@pacificblueau.com
  • Phone: +34 608 561 080