Why Choose Pacific Blue?
Pacific Blue is an international online footwear store managed from Spain, shipping quality shoes directly to customers across Australia and New Zealand.
| Pacific Blue | Other Brands | |
|---|---|---|
| Design Focused on Everyday Comfort | ||
| Free Shipping with Tracking to Australia & NZ | ||
| 60-Day Return Policy | ||
| Transparent International Seller | ||
| Clear Product & Shipping Information |
Blue Bay | Women's High Heels – Comfortable Low Heel
Blue Bay | Women's High Heels – Comfortable Low Heel
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Frequently Asked Questions
Quick answers about shipping, returns, payments, and orders.
What is Pacific Blue?
Pacific Blue is an international online footwear store managed from Zaragoza, Spain, delivering quality shoes directly to customers across Australia and New Zealand.
Do you ship within Australia?
Yes. Pacific Blue ships to Australia and New Zealand from international fulfilment centres. Orders are tracked from dispatch to delivery.
Is shipping free?
Yes. Pacific Blue offers free standard tracked shipping on all orders to Australia and New Zealand. No hidden fees or surcharges at checkout.
How long does delivery take?
Orders are typically delivered within 4–17 business days to Australia, and 5–17 business days to New Zealand, after a handling period of 1–2 business days.
Will I receive a tracking number?
Yes. You will receive a tracking number by email once your order has been dispatched, usually within 24–48 hours of shipment.
What is the return policy?
Pacific Blue accepts returns within 60 days of delivery. Items must be unused, unworn, and in original packaging. Returned items are sent to our returns facility in Spain. Contact us at info@pacificblueau.com to initiate a return.
How long does it take to receive a refund?
Once we receive and inspect the returned item at our facility in Spain, your refund will be processed within 14 calendar days back to your original payment method.
How can I contact customer service?
You can reach our team by email at info@pacificblueau.com. We respond within 1–2 business days, Monday to Friday, 09:00–17:00 CET (Central European Time).