Shipping policy
Last Updated: June 2026
Thank you for shopping at Pacific Blue. We are an international online footwear store managed from Zaragoza, Spain, delivering quality shoes directly to customers across Australia and New Zealand. This Shipping Policy details our processing times, transit durations, tracking procedures, and shipping costs.
1. About Our Operations
Pacific Blue is owned and operated by Mario Soteras García (NIF: 73106553H), based in Zaragoza, Spain. Orders are fulfilled from international logistics centres and shipped directly to customers in Australia and New Zealand. Our customer support team operates from Spain, Monday to Friday, 09:00–17:00 CET.
2. Target Delivery Countries & Rates
We offer Free Standard Tracked Shipping on all orders to Australia and New Zealand. There are no hidden handling fees, customs surcharges, or unexpected costs added at checkout.
| Destination | Order Cutoff Time | Handling / Processing | Transit Time | Total Estimated Delivery | Shipping Cost |
|---|---|---|---|---|---|
| Australia | 14:00 CET/CEST | 1–2 Business Days | 3–15 Business Days | 4–17 Business Days | FREE |
| New Zealand | 14:00 CET/CEST | 1–2 Business Days | 4–15 Business Days | 5–17 Business Days | FREE |
Business days are Monday through Friday, excluding public holidays.
3. Order Processing & Cutoff Times
- Order Cutoff Time: 14:00 CET (Central European Time). Orders placed before this time on business days begin processing the same day.
- Handling Time: 1–2 business days (Monday through Friday). Orders placed over the weekend or on public holidays are processed on the following business day.
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Warehouse Fulfilment: Items are dispatched from our international fulfilment logistics centres.
4. Order Tracking
Once your package has been processed and dispatched, you will receive an automatic confirmation email containing your tracking number and tracking page link. Tracking details usually activate within 24 to 48 hours after dispatch.
5. Delivery Address Adjustments
Please ensure your delivery address is complete and accurate before completing payment. If you discover an error in your shipping details, contact us immediately at info@pacificblueau.com. Once an order has entered fulfilment or dispatch, address modifications may no longer be possible.
6. Delivery Enquiries & Support
If your shipment has not arrived within the estimated delivery window (up to 17 business days from dispatch), please contact our support team:
- Email: info@pacificblueau.com
- Phone: +34 608 561 080
- Business Hours: Monday–Friday, 09:00–17:00 CET (Central European Time)
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Contact & Legal Information
Business Owner: Mario Soteras García NIF: 73106553H
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Address: Calle de San Vicente Mártir 19, principal F, 50008 Zaragoza, Spain
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Email: info@pacificblueau.com
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Phone: +34 608 561 080